At Nainaa Foods, we are committed to delivering high-quality products to our customers. Since our products are consumable food items, we follow a strict No Refund & No Return Policy to maintain hygiene and safety standards.

1. No Refund Policy

  • Once an order is placed and processed, we do not offer refunds under any circumstances.
  • We encourage customers to review their orders carefully before completing the purchase.
  • If you experience any issues with your order, such as receiving a damaged or incorrect product, please contact us immediately.

2. Order Cancellations

  • Orders cannot be canceled once they have been processed and dispatched.
  • If you need to modify your order before dispatch, please reach out to our support team within 6 hours of placing the order.

3. Replacement Policy (For Damaged or Incorrect Products)

We ensure that all products are securely packed before dispatch. However, if you receive a damaged or incorrect product, we offer a replacement under the following conditions:

  • You must report the issue within 24 hours of receiving the order.
  • Provide clear photos/videos of the damaged or incorrect product, along with the package.
  • Send the complaint to [email protected] with your order details.
  • If approved, a replacement will be processed and dispatched within 7 working days.

4. Delivery & Shipping Policy

  • We strive to deliver your orders within 7 working days from the date of purchase.
  • Delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or regional restrictions.
  • Customers will receive tracking details once the order is shipped.

5. Important Notes

  • We do not accept returns due to a change of mind, taste preferences, or incorrect orders placed by the customer.
  • Refunds or replacements will not be applicable for minor packaging damage that does not affect the product’s quality.
  • Nainaa Foods reserves the right to refuse a replacement request if the claim does not meet our policy guidelines.

For further assistance, feel free to contact our customer support team:
📧 Email: [email protected]
📞 Phone: +91 84387 99832
📍 FSSAI License Number: 12424010000326

Thank you for choosing Nainaa Foods!